Frequently Asked Questions (FAQs)
Welcome to Dresior’s FAQs page! Here, you’ll find answers to the most common questions about placing an order, shipping times, refunds, and more. Let us help you shop confidently and effortlessly.
1. How do I place my order?
Placing an order on Dresior is quick and simple:
- Browse our collection and select your favorite product.
- Choose the appropriate size and click “Add to Cart.”
- Proceed to checkout and enter your payment and shipping details.
- Confirm your order, and you’ll receive an email confirmation shortly.
Still need help? Follow our online shopping guide or contact us at support@dresior.com.
2. How long will it take to ship my order?
For orders within the United States, shipping typically takes 12 to 17 business days. This timeframe ensures the quality of our custom-made products.
Pro Tips:
- You’ll receive a tracking number once your order is shipped.
- Business days exclude weekends and public holidays.
For international shipping, delivery may take an additional 1-2 weeks.
3. How do I track my order?
Once your order ships, you’ll receive a tracking number via email. To track your shipment:
- Visit the carrier’s website and enter your tracking number.
- Allow 2-5 business days for the tracking number to activate.
If your Dresior tracking number isn’t working after 5 days, contact us at support@dresior.com for assistance.
4. What should I do if my order is delayed?
We understand delays can be frustrating. Here’s what you can do:
- Check your tracking information for updates.
- If your order hasn’t arrived after:
- 17 business days for U.S. orders, or
- 30 business days for international orders,
Contact our support team at support@dresior.com.
We’ll investigate and ensure your Dresior shipment reaches you.
5. What payment methods do you accept?
We accept the following payment methods for a smooth checkout experience:
- Visa
- Mastercard
- PayPal
Your payment details are protected with SSL encryption to ensure a safe transaction.
6. Is my personal information secure?
Yes, your information is safe with us! We use SSL encryption technology to protect your payment and personal details during checkout.
- Your data is only used to process your order and is never stored or shared.
If you have any concerns about payment security, feel free to contact us.
7. What happens if I receive a defective product?
At Dresior, we ensure the quality of our custom-made products. However, if you receive a defective or damaged item:
- Contact us within 30 days of delivery.
- Provide photo evidence of the defect to support@dresior.com.
We’ll issue a full refund or send a replacement item. Best of all, there’s no need to return the defective product.
8. Can I cancel or modify my order?
Yes, but only within:
- 24 hours on weekdays.
- 48 hours on weekends.
After this period, your order is sent to production and cannot be changed.
Pro Tip: Double-check your size and customization details before placing your order.
9. Do you accept returns or exchanges?
- Returns: We don’t accept returns as all items are made-to-order.
- Exchanges: Replacements are only provided for defective or damaged items.
Accidentally ordered the wrong size? Don’t worry! We offer 30% off your replacement order to help you get the right fit.
10. What should I do if I haven’t received my refund?
If your refund hasn’t appeared after confirmation:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
If the issue persists, email us at support@dresior.com, and we’ll assist you.
Contact Us
If you have further questions, feel free to reach out:
- Email: support@dresior.com
- Phone: +1 (305) 800-9799
- Address: 608 Garrison St Suite I, Lakewood, CO 80215, USA
- Support Hours: Monday to Friday, 9 AM - 5 PM (PST)