FAQs

1. What kind of products does Dresior offer?

We provide a wide selection of made-to-order products including apparel, accessories, and home décor.
Every item is custom printed after you place your order—ensuring uniqueness and reducing waste.

2. How long does it take to receive my order?

Our total delivery time includes both production and shipping:

  • Processing time: 5–7 business days

  • Shipping time:

    • United States: 7–10 business days

    • International: 10–17 business days

📌 Please allow additional time during holidays or peak seasons.
➡️ See full details in our Shipping Policy.

3. Do you ship internationally?

Yes. We currently ship to selected countries including:

  • Canada, Australia, New Zealand

  • United Kingdom, Germany, France

  • Most parts of Europe and Asia

Shipping fees and delivery times vary by country.
Check our Shipping Policy for full information.

4. How can I track my order?

Once your order ships, you’ll receive a tracking number via email.
You can track your shipment through the carrier’s website or our Order Tracking Page.
Please allow up to 48 hours for tracking updates to appear.

5. Can I change or cancel my order?

Yes, but only if you contact us within:

  • 24 hours (weekdays)

  • 48 hours (weekends)

After that, the order enters production and cannot be changed or canceled.
Please email support@dresior.com with your order number as soon as possible.

6. What if I receive a damaged or incorrect item?

We sincerely apologize for the inconvenience.
Please email us within 30 days of delivery with:

  • A clear photo or video of the issue

  • Your order number

We’ll send a replacement or issue a full refund—no return required.
➡️ See our Refund Policy for more details.

7. Do you accept returns or exchanges?

We do not accept general returns as all products are made-to-order.
However, we offer:

  • Refunds or free replacements for defective, damaged, or incorrect items

  • A one-time discount code if a customer selected the wrong size or color by mistake

➡️ Learn more in our Refund Policy.

8. What payment methods do you accept?

We accept all major payment options including:

  • Visa, Mastercard, American Express

  • PayPal

All payments are securely processed and encrypted.
We do not store or share your payment information.

9. Will I be charged customs or import taxes?

Yes. For international orders, customs duties or VAT may apply, depending on your country’s regulations.
These fees are not included in our product or shipping prices and are the customer’s responsibility.

10. How do I contact customer support?

If you need help, we’re here for you:

We typically respond within 24 business hours.

11. How do I choose the right size?

We strongly recommend reviewing our Size Chart before ordering.
Since sizing may vary slightly by product, please double-check the measurements for best fit.

12. What if I enter the wrong shipping address?

Please contact us within 24 hours of placing your order if the address is incorrect.

  • After that, we cannot guarantee updates if the order has entered production or shipped.

  • If the package is delivered to an incorrect address due to customer error, we are not responsible.

  • If returned, we can resend it once additional shipping fees are covered.