FAQs

Here are answers to some of the most common questions about ordering from Dresior. If you don’t find what you’re looking for, feel free to contact us.

Ordering & Production

Are products made-to-order?
Yes — every item is custom-printed only after your order is placed. This reduces waste and ensures freshness.

How long does production take?
5–7 business days (Monday–Friday, excluding holidays).

Can I change or cancel my order?
Yes, within 24 hours (weekdays) or 48 hours (weekends/holidays) by emailing support@dresior.com. After production begins, changes are not possible.

Shipping & Delivery

How long until I receive my order?
USA: 12–17 business days total
International: 15–24 business days total
See our Shipping Policy for full details.

Do you ship worldwide?
Yes — including USA, Canada, Australia, New Zealand, UK, Germany, France, and most countries in Europe & Asia.

What about customs duties?
International customers are responsible for any customs duties, VAT, or import taxes.

What if my package is delayed or lost?
After 60 days from shipping date, you are eligible for a full refund or free replacement. See Refund Policy.

Quality & Returns

What if my item is damaged or wrong?
Contact us within 30 days with photo proof — we’ll send a free replacement or full refund (no return needed).

Can I return for change of mind?
No — all items are custom-made. We only accept returns for defects or our error.

Will colors/sizes match exactly?
Minor variations (±3 cm size, slight color difference due to screens) are normal for print-on-demand.

Payments & Security

What payment methods do you accept?
Major credit/debit cards and PayPal — all processed securely with SSL encryption.

Still Have Questions?

Last updated: January 01, 2026