Frequently Asked Questions (FAQ) – Dresior
1. What type of products do you sell?
We offer a wide range of made-to-order products including apparel, accessories, and home décor. Each item is printed and produced after you place your order to ensure uniqueness and reduce waste.
2. How long does it take to receive my order?
Total delivery time = Processing Time (5–7 business days) + Shipping Time (varies by location):
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United States: 7–10 business days
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International: 10–17 business days
During holidays or peak seasons, delivery may take longer. For full details, please visit our Shipping Policy.
3. Do you ship internationally?
Yes, we currently ship to select international destinations including Canada, Australia, New Zealand, the United Kingdom, and parts of Europe.
Shipping fees and delivery times vary by country.
4. How can I track my order?
Once your order ships, you'll receive an email with a tracking number.
You can track your shipment using the carrier’s website or through our Order Tracking Page.
Please allow 48 hours for tracking info to appear.
5. Can I change or cancel my order?
Yes — but only within:
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24 hours (weekdays)
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48 hours (weekends)
After that, your order enters production and cannot be changed or canceled.
To request changes, email support@dresior.com with your order number.
6. What if I received the wrong or a damaged item?
We’re so sorry! Please contact us within 30 days of delivery with a photo or video of the item.
We'll issue a full refund or send a free replacement — no return required.
See our Refund Policy for more information.
7. Do you accept returns or exchanges?
Because our items are made-to-order, we do not accept returns.
However, we do offer:
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Refunds or replacements for damaged, defective, or incorrect items
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One-time discount code for customer errors (e.g., wrong size/color)
Learn more in our Refund Policy.
8. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal.
All payments are securely processed and encrypted.
9. Will I be charged customs fees for international orders?
Yes — for international orders, customs duties or import taxes may apply depending on your country’s regulations.
These fees are the customer’s responsibility and are not included in the product or shipping cost.
10. How do I contact customer support?
If you have any questions or concerns, feel free to contact us:
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Email: support@dresior.com
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Phone: +1 (305) 800-9799
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Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)
We typically respond within 24 business hours.
11. How do I choose the right size?
We recommend reviewing our Size Chart before placing your order.
Sizes may vary slightly by product, so please double-check the measurements to ensure a perfect fit.
12. What happens if I enter the wrong shipping address?
If you realize your address is incorrect, contact us within 24 hours of placing the order.
Once the order has been shipped, we are unable to make changes.
If the address is incorrect and the package is returned, additional shipping fees may apply for resending.
Please double-check your shipping details carefully at checkout.